A professional email address on your own domain (like info@yourcompany.com) gives your business a trustworthy and professional appearance. In this guide, you'll learn how to easily create email accounts in DirectAdmin.

Why have your own email address?

An email address on your own domain offers many advantages over a free email address:

• Professional appearance: info@yourcompany.com looks much more professional than yourcompany@gmail.com
• Customer trust: Customers take you more seriously with your own domain
• Consistent branding: Your domain in all your communication strengthens your brand identity
• Full control: You decide which addresses to create and who has access
• No advertisements: Unlike free services, no ads in your mailbox
• Multiple accounts: Create as many addresses as you need at no extra cost

Creating an email account: Step by step

Step 1: Log in to DirectAdmin

1. Go to https://yourdomain.com:2222 or use the link from your welcome email
2. Log in with your DirectAdmin username and password
3. You'll now see the DirectAdmin dashboard

Step 2: Navigate to Email Accounts

1. Find the "E-mail Manager or "E-mail section in the dashboard
2. Click on "E-mail Accounts
3. You'll see an overview of existing email accounts (possibly still empty)

Step 3: Create new account

1. Click the "Create Account button
2. Carefully fill in the following details:

Username: The part before the @

• Choose a clear name like: info, contact, john, support, admin
• Use only lowercase letters, numbers, dots, and hyphens
• Avoid spaces and special characters like ë, é, or &
• Examples: info, j.smith, support-us

Password: Choose a very strong password

• Use at least 12 characters (more is better)
• Combine uppercase, lowercase, numbers, and symbols
• Avoid obvious words or personal information
• Tip: Use DirectAdmin's built-in password generator for maximum security

Email quota: How much storage space this account gets (optional)

• Default: unlimited or package limit
• You can set a specific limit per account in MB
• Useful to prevent one account from using all the space

Step 4: Save and verify

1. Double-check all entered details
2. Click "Create
3. You'll see a confirmation that the email address was created
4. Note down the password in a safe place!

Email settings for your email program

After creating, you'll need these details to set up email in Outlook, Thunderbird, your phone, or another program:

Incoming mail (IMAP - recommended)

IMAP synchronizes your email between all devices.

Incoming mail (POP3 - alternative)

POP3 downloads email to one device.

Outgoing mail (SMTP)

For sending email.

IMAP vs POP3: Which to choose?

Choose IMAP if you:

• Want to read email on multiple devices (laptop, phone, tablet)
• Always want to see the latest emails, regardless of device
• Want to keep emails on the server as backup

Choose POP3 if you:

• Only read email on one device
• Want to store emails locally and remove them from the server
• Have limited server space and want to save it

Common mistakes and solutions

"Authentication failed"

• Check that you're using the full email address as username (not just the part before @)
• Check your password for typos - watch for capitals!
• Wait 5-10 minutes after creation before trying to log in

"Cannot connect to server"

• Check the server name: mail.yourdomain.com
• Use the correct port: 993 for IMAP, 995 for POP3, 465 or 587 for SMTP
• Make sure SSL/TLS is enabled in your email program
• Check if your firewall or antivirus is blocking the connection

"Mailbox full" or "Quota exceeded"

• Check your quota in DirectAdmin under Email Accounts
• Delete old emails or emails with large attachments
• Request a quota increase via support

"Sending doesn't work"

• Check that SMTP authentication is enabled
• Use the same login credentials as for receiving
• Try port 587 if port 465 doesn't work (or vice versa)

Using webmail

Want to read email without installing a program? Use webmail:

1. Go to https://yourdomain.com:2222 and click Webmail, or
2. Go directly to https://webmail.yourdomain.com
3. Log in with your full email address and password
4. You can now read, write, and manage emails in your browser

Webmail is ideal for:

• Quickly checking your email on another computer
• As backup if your email program isn't working
• Reading email on the go without installing an app

Best practices for email management

1. Create an info@ address: This is the standard for general business communication
2. Personal addresses: Use firstname@domain.com or f.lastname@domain.com for employees
3. Department addresses: Create support@, sales@, admin@ for specific functions
4. Strong, unique passwords: Use a different password for each account
5. Regular cleanup: Delete old emails to save quota
6. Backup: Regularly backup important emails

Need help?

We're here for you! Running into issues or have questions? Our support team is happy to help you personally. Drop us a message through the ticket system - we usually respond within a few hours and love helping you find the best solution.