A professional email address on your own domain (like info@yourcompany.nl) gives your business a reliable and professional appearance. In this guide, you will learn how to easily create email accounts in DirectAdmin.

Why have your own email address?

An email address on your own domain offers many advantages over a free email address:

• Professional appearance: info@yourcompany.nl looks much more professional than yourcompany@gmail.com
• Trust with customers: Customers take you more seriously with your own domain
• Consistent branding: Your domain in all your communications strengthens your brand identity
• Full control: You decide which addresses you create and who has access
• No advertisements: Unlike free services, no ads in your inbox
• Multiple accounts: Create as many addresses as you need without extra costs

Creating an Email Account: Step by Step

Step 1: Log in to DirectAdmin

1. Go to `https://yourdomain.nl:2222` or use the link from your welcome email
2. Log in with your DirectAdmin username and password
3. You are now in the DirectAdmin dashboard

Step 2: Navigate to Email Accounts

1. Look for the section **"Email Manager** or **"Email** in the dashboard
2. Click on **"Email Accounts**
3. You will now see an overview of existing email accounts (possibly still empty)

Step 3: Create a New Account

1. Click on the button **"Create Account** or **"Account aanmaken**
2. Carefully fill in the following details:

Username: The part before the @
- Choose a clear name like: `info`, `contact`, `jan`, `support`, `administration`
- Use only lowercase letters, numbers, dots, and dashes
- Avoid spaces and special characters like ë, é, or &
- Examples: `info`, `j.jansen`, `support-nl`

Password: Choose a very strong password
- Use at least 12 characters (more is better)
- Combine uppercase letters, lowercase letters, numbers, and symbols
- Avoid obvious words or personal information
- Tip: Use DirectAdmin's built-in password generator for maximum security

Email quota: How much storage space this account gets (optional)
- Default: unlimited or the package limit
- You can set a specific limit per account in MB
- Useful to prevent one account from using all the space

Step 4: Save and Check

1. Check all the entered details once more
2. Click on **"Create** or **"Aanmaken**
3. You will see a confirmation that the email address has been created
4. Note the password in a safe place!

Email Settings for Your Email Program

After creating, you will need this information to set up email in Outlook, Thunderbird, your phone, or another program:

Incoming Mail (IMAP - recommended)

IMAP synchronizes your email across all devices.

Setting	Value
Server	mail.yourdomain.nl
Port	993
Security	SSL/TLS
Username	your full email address (info@yourdomain.nl)
Password	the password you set

Incoming Mail (POP3 - alternative)

POP3 downloads email to one device.

Setting	Value
Server	mail.yourdomain.nl
Port	995
Security	SSL/TLS

Outgoing Mail (SMTP)

For sending email.

Setting	Value
Server	mail.yourdomain.nl
Port	465 (SSL) or 587 (TLS)
Security	SSL/TLS
Authentication	Required (same details as incoming)

IMAP vs POP3: Which to choose?

Choose IMAP if you:
- Want to read email on multiple devices (laptop, phone, tablet)
- Always want to see the latest emails, regardless of which device
- Want to keep emails on the server as a backup

Choose POP3 if you:
- Only read email on one device
- Want to store emails locally and remove them from the server
- Have limited server space and want to save it

Common Mistakes and Solutions

"Authentication failed"

• Check if you are using the full email address as the username (not just the part before the @)
• Check your password for typos - pay attention to uppercase letters!
• Wait 5-10 minutes after creating before trying to log in

"Cannot connect to server"

• Check the server name: mail.yourdomain.nl
• Use the correct port: 993 for IMAP, 995 for POP3, 465 or 587 for SMTP
• Ensure SSL/TLS is enabled in your email program
• Check if your firewall or antivirus is blocking the connection

"Mailbox full" or "Quota exceeded"

• Check your quota in DirectAdmin under Email Accounts
• Delete old emails or emails with large attachments
• Request a quota increase via support

"Sending failed"

• Check if SMTP authentication is enabled
• Use the same login details as for receiving
• Try port 587 if port 465 does not work (or vice versa)

Using Webmail

Want to read email without installing a program? Use webmail:

1. Go to `https://yourdomain.nl:2222` and click on **Webmail**, or
2. Go directly to `https://webmail.yourdomain.nl`
3. Log in with your full email address and password
4. You can now read, write, and manage emails in your browser

Webmail is ideal for:
- Quickly checking your email on another computer
- As a backup if your email program is not working
- Reading email on the go without installing an app

Best Practices for Email Management

1. Create an info@ address: This is the standard for general business communication
2. Personal addresses: Use firstname@domain.nl or f.lastname@domain.nl for employees
3. Department addresses: Create support@, sales@, administration@ for specific functions
4. Strong, unique passwords: Use a different password for each account
5. Regularly clean up: Delete old emails to save quota
6. Backup: Regularly back up important emails

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Need Help?

We are here for you! Are you facing any issues or do you have questions? Our support team is happy to assist you personally. Send us a message via the ticket system - we usually respond within a few hours and are happy to help.