Accepting online payments is essential for every webshop. In this guide, we explain how to configure various payment methods in Sitebuilder.

Overview of Payment Methods

Sitebuilder supports various payment methods:

Method Popular With Costs
iDEAL Dutch customers ~0.29 per transaction
Credit card International customers ~1.8% + 0.25
PayPal International customers ~2.9% + 0.35
Bancontact Belgian customers ~0.39 per transaction
Bank transfer Business customers Free

Choosing a Payment Provider

Mollie

  • Easy integration
  • All popular methods
  • No monthly costs
  • Pay-per-transaction model

Stripe

  • International focus
  • Excellent API
  • Good developer tools
  • Direct credit card processing

MultiSafepay

  • Complete solution
  • Good for larger shops
  • Extensive reporting

Creating an Account

  1. Go to the website of your chosen provider
  2. Click Register/Sign up
  3. Fill in your business details:
    • Chamber of Commerce number
    • VAT number
    • Bank account (IBAN)
  4. Upload identity documents
  5. Wait for verification (1-3 business days)

Setting Up iDEAL

iDEAL is the most popular payment method in the Netherlands.

Via Mollie

  1. Prepare your account

    • Log into Mollie dashboard
    • Go to Settings > Website profiles
    • Copy your API key (Live key for production)

  2. Configure in Sitebuilder

    • Go to Settings > Payments or E-commerce > Payments
    • Select Mollie or iDEAL
    • Enter your API key
    • Select active banks
    • Click Save

  3. Testing

    • Use the Test API key first
    • Place a test order
    • Verify payment comes through

Bank Selection

You can choose which banks to display:

  • ABN AMRO
  • ING
  • Rabobank
  • SNS Bank
  • ASN Bank
  • Bunq
  • And more...

Setting Up Credit Cards

Credit cards are important for international customers.

Supported Cards

  • Visa
  • Mastercard
  • American Express (varies by provider)
  • Maestro

Via Stripe

  1. Create Stripe account
  2. Complete verification
  3. In Sitebuilder: Payments > Stripe
  4. Enter publishable and secret keys
  5. Enable desired card types

Via Mollie

  1. Enable credit cards in Mollie dashboard
  2. Mollie handles card processing
  3. PCI compliance handled by Mollie

Setting Up PayPal

Standard PayPal

  1. Go to E-commerce > Payments
  2. Select PayPal
  3. Enter your PayPal email
  4. Configure settings:
    • Currency
    • Shipping options
  5. Click Save

PayPal Checkout

For a better checkout experience:

  • Enable PayPal Checkout
  • Customers stay on your site
  • Supports PayPal balance and cards

Bank Transfer

For B2B or customers without online payment:

  1. Enable Bank Transfer
  2. Enter your bank details:
    • Account holder name
    • IBAN
    • BIC/SWIFT
  3. Set payment instructions
  4. Define payment deadline

Note: Orders wait until payment is received.

Testing Payments

Test Mode

Always test before going live:

  1. Use test API keys
  2. Place test orders
  3. Verify:
    • Payment processing
    • Order confirmation emails
    • Inventory updates
    • Admin notifications

Common Test Card Numbers

For Stripe test mode:

  • Visa: 4242 4242 4242 4242
  • Mastercard: 5555 5555 5555 4444
  • Decline: 4000 0000 0000 0002

Payment Security

SSL Certificate

Always required for payments:

  • Encrypts data transmission
  • Shows padlock icon
  • Included with hosting

PCI Compliance

Payment providers handle compliance:

  • Never store card numbers yourself
  • Use official integrations
  • Keep software updated

Troubleshooting

Payments Not Working

  1. Check API keys (correct environment)
  2. Verify SSL certificate
  3. Test in incognito mode
  4. Check payment provider dashboard

Failed Transactions

Common reasons:

  • Insufficient funds
  • Card blocked
  • Incorrect details
  • Fraud detection triggered

Missing Order Confirmation

  • Check spam folder
  • Verify email settings
  • Test with another email

Tips for Higher Conversion

  1. Offer multiple methods: Different customers prefer different methods
  2. Display logos: Payment method logos build trust
  3. Clear pricing: Show total including shipping before checkout
  4. Guest checkout: Do not require account creation
  5. Mobile optimized: Test on mobile devices

Need Help?

We are here for you! If you run into any issues or have questions, our support team is happy to help you personally. Send us a message through the ticket system - we usually respond within a few hours and are happy to assist you.