Fix WiFi problems: no connection or slow internet
WiFi not working? In this article, we help you solve the most common WiFi problems: no connection, slow internet, or an unstable signal.
Quick solutions
- Restart your router - Unplug for 30 seconds, then plug back in
- Restart your device - Often solves temporary issues
- Move closer to the router - Test if distance is the problem
- Forget and reconnect - Delete the network and reconnect with password
No WiFi connection
On your phone/computer
- Is WiFi turned on?
- Is airplane mode off?
- Try forgetting the network and reconnecting
- Check if other devices can connect
- Comparing streaming services: Netflix, Disney+ and more
On the router
- Are all lights on? Check if the internet light is green
- Restart the router
- Check all cable connections
- Contact your internet provider if the problem persists
Slow WiFi
Causes
- Too far from the router
- Too many devices connected
- Interference from other devices
- Old router
- Problem with your internet provider
Solutions
- Move the router to a central location
- Keep the router away from walls and metal objects
- Use the 5GHz network (faster, shorter range)
- Limit the number of connected devices
- Consider a WiFi extender or mesh system
Check your internet speed
Go to speedtest.net and run a test. Compare the results with what your provider promises.
Update router firmware
Check your router's admin panel for updates. This often improves performance and security.
When to contact your provider
- Speed is consistently much lower than promised
- Internet disconnects frequently
- Router lights indicate a problem
- The problem persists after all troubleshooting
Need help? Our support team is ready for you!
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